Refund policy

Refund & Return Policy

At ModernTimez, we take great pride in creating personalized, handcrafted gifts. Every custom engraved item is made specifically for you, so we ask that you carefully review your personalization details before submitting your order.

30-Day Return Policy

We offer a 30-day return policy for eligible items. You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include proof of purchase.

To request a return, please contact us at info.mtimez@gmail.com before sending your item back.

Returns sent without prior authorization will not be accepted.

Personalized & Custom Engraved Items

Because personalized and engraved products are custom-made specifically for each customer, they are not eligible for return or exchange unless:

  • The item arrives damaged.
  • The item is defective.
  • We made an engraving error that differs from the personalization you provided or approved.

If your personalized order has any of these issues, please contact us within 7 days of delivery and include photographs of:

  • The product
  • The packaging
  • The shipping label (if applicable)

We will work with you promptly to resolve the issue.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is damaged during shipping, defective, or you received the wrong item, contact us as soon as possible at info.mtimez@gmail.com so we can evaluate the issue and provide an appropriate solution.

Return Shipping

If the return is due to our error, a defective product, or shipping damage, we will provide a prepaid return shipping label when a return is required.

For approved returns that are not the result of our error, the customer is responsible for return shipping costs.

Exchanges

We do not offer direct exchanges.

If an item qualifies for an exchange, we will provide instructions based on your specific situation.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom engraved products
  • Special-order items
  • Gift cards
  • Sale or clearance items
  • Perishable goods
  • Personal care products
  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, please contact us before placing your order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 3–5 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

ModernTimez

Email: info.mtimez@gmail.com